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For information on the following, please click on the appropriate links below.

Exchange and Returns

Currencies

Delivery
Payment

Privacy

Website Security

 

 

 

Exchange and Returns

We hope that you will be delighted with every purchase from EASTAMPS.COM  However, we are happy to exchange or refund your purchase if you are not entirely satisfied.  Please notify us within 7 days of receiving our goods and return the goods within 14 days to:

David Bevan
PO Box 260083
Howick East
Auckland 2146
New Zealand

We will allow extra time if items are being returned from outside NZ.  Items will be fully refunded or exchanged providing they are in the same condition as when they arrived and you have taken care to ensure the items are received by us and not damaged in transit.

Post and packing costs are non refundable unless goods have been received damaged. We are not responsible for return postage or packages that do not reach us.  Please make sure you retain proof of postage.
 

Currencies

All orders are processed in NZ Dollars.  To check prices in a range of other currencies, click on the Convert Currency link found on every individual item page or click here.

 

Delivery

Within New Zealand
Standard NZPost (default): NZ$3.00 per order
CourierPost non-signature: $7.50 per order
CourierPost signature: $9.50 per order

Following receipt of your payment please allow 5-7 working days for processing.
Orders delivered by CourierPost can be delivered to city and rural addresses, as well as PO Boxes.

To Australia
International Airmail (default): $4.00
Courier to Australia: $25
International orders may incur import charges, duty and tax, to be paid by the recipient.

To the South Pacific
International Airmail (default): $4.00
Courier to the South Pacific: $35
International orders may incur import charges, duty and tax, to be paid by the recipient.

Worldwide, except Australia, South Pacific & New Zealand
International Airmail (default): $5.00
Worldwide Courier: $60
International orders may incur import charges, duty and tax, to be paid by the recipient.

 

Payment

Credit Card (PayPal):
We accept the following credit cards: Visa, Mastercard through our site, or you can pay by PayPal.

Internet Banking:
Please submit payment to the following account, and include your surname and order number as reference:
Eastamps
ASB Bank 12 3110 0004479 00
Swiftcode: ASBBNZ2A

Cheque:
We only accept cheques from our New Zealand customers.  If paying by cheque please make the cheque out to Eastamps

 

Privacy

We do not share personal details about any of our customers with any third party.   Apart from the details collected on the login page (name, address, phone number, e-mail address), we also record all customer transactions. This enables us to be able to respond quickly to your queries regarding product ordered or returned. It also enables us to send you information of the most relevant offers to you.

From time to time we may wish to contact you to inform you of upcoming sales or special offers. If you don’t wish to be contacted by us just click on the “don’t e-mail me” button on the registration page.
 

Website Security

All online purchases with Eastamps take place in a secure environment utilising the latest security technology.
Credit card details are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. 

 
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